BooksThe Conversation Company
ContributionsTwo ways to stay in the mindset of the customer in an automated world
Steven is a thought leader on the transformation of customer relations and the future of customer centric marketing. He is an expert in inspiring companies to become true customer centric organizations in this high speed digital world. His talks inspire companies about the smart usage of technology in the customer relation without forgetting the human side of business. His keynotes are mind stretchers for business leaders. Steven is giving keynote speeches and workshops around the world to share his vision in a very energetic and pragmatic way.
Steven is a bestselling author of business books. His latest book is called ‘When Digital becomes Human’. The books describes the need to digitalize your customer relation without forgetting the human relation. Today’s world does not only need a digital transformation, it also needs a transformation of the human side of business. His two previous books (The Conversation Manager & The Conversation Company) are award winning bestsellers with more than 50.000 sold copies.
Steven studied applied economics at the University of Ghent. During his summers, he went to UC Berkeley to specialize in marketing. Steven is still in love with San Francisco and beautiful California.
His first job was at the Vlerick Business School where he started as a research assistent. Today Steven is still a visiting marketing professor at the school.
In 2001, Steven joined InSites Consulting. At that time, InSites Consulting was a start-up in the online research industry. He was one of the first employees. Later on he became one of the managing partners and shareholders of the company. Steven spend 11,5 years at InSites Consulting which grew from 8 employees to 130 employees with offices in 5 countries during those years. It was an amazing adventure.
In 2012, Steven started his own inspiration company B-Conversational. He runs the company together with his wife, business partner and best friend Evi. Together they are inspiring companies around the world. Most of Steven’s time goes to giving keynotes speeches, workshops and business coaching. But we also help clients in setting up long term inspirational programs to change the mindset and knowledge of their teams.
His private life
Steven lives in a small exotic town in Belgium: Knesselare. He grew up in the town next door: Maldegem. Steven is married with Evi and together they have two children: Siebe and Mathis. Spending time with his family & friends, enjoying life together and discovering the beauty of the world is the most important thing in his life.
Second biggest passion is his job. Really! Steven really loves his job.
Some details you may want to know? Steven is a soccer fan, more in particular a fan of Club Bruges. He is also a big Disney fan. And of course, Steven is a fan of good food and wine.
Start your conversation with Steven.
Read the article from Steven on Conversation Marketing.